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Guest Services Representative


The Guest Services Representative is responsible for providing exceptional customer service and problem resolution to direct to consumer guests.

Specific Responsibilities Include:
  • Take and process orders received via phone, fax and mail including entering into computer, providing information and follow up regarding orders and inquiries
  • Proactively manage customer complaints and concerns communicated by mail, phone, and e-mail, and PS Incidents from Call Center, and provide solutions to problems, e.g., incorrect items received, late orders, and out-of-stock items
  • Maintain and enhance positive relationships with retail guests, including providing information on new products, updates on procedural changes, etc.
  • Promote increased sales through actively selling specials and other suggestive selling techniques such as upselling
  • Understand all shipping processes and guide guests to most appropriate method for their needs
  • Consistently represent Stonewall Kitchen’s commitment to the highest level of service through correspondence with guests as necessary by letter or e-mail
  • Process e-mails from the Premier Service queue
  • Support Stonewall Kitchen’s commitment to Customer Service by critically reviewing company materials (catalog/internet) and communicating errors found


Education, Experience, and Skills:
  • High school diploma or equivalent and 1-2 years customer service and/or retail experience
  • Must be flexible and able to handle multiple tasks daily
  • Computer literacy (Microsoft office preferred)
  • Excellent oral and written communication skills
How To Apply
Please submit a resume or application, along with salary requirements to:

Stonewall Kitchen
2 Stonewall Lane
York, ME 03909
Attn: Human Resources
Fax: 207.351.1547
Email: jamminjobs@stonewallkitchen.com

Our Employment Application can be downloaded here.


Stonewall Kitchen, LLC is an equal opportunity employer and does not discriminate on the basis of race, gender, religious affiliation, age, sexual orientation, national origin, veteran status, or any other category protected by law.

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