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Credit & Returns Specialist

Rochester, New Hampshire Warehouse

The Credit and Returns Specialist is responsible for efficiently issuing, tracking, and analyzing credits and replacements for product returns, damages and quality issues. The objective is to meet customer expectations while managing costs.

Specific Responsibilities Include:
  • Ensure efficient processing of credit and returns
  • Communicate daily with Wholesale, Finance, QC/QA, Merchandising, Outbound Supervisor and Inventory Control Supervisor of trends and issues
  • Applying credit memos to invoices or short pays in the general ledger of the account
  • Create and complete cycle counts on items that guests report receiving incorrectly
  • Communicate and coordinate shipment issues with carriers to guest's satisfaction
  • Create reports to analyze product quality issues, trends, credit memo/replacement volume and reasons

  • Associates degree in business or accounting along with 2+ years’ experience with shipping process
  • Strong analytical and problem solving skills
  • Proficient in Microsoft Office Suite, specifically spreadsheet applications
  • Excellent oral and written communication skills with strong attention to detail
How To Apply
Please submit a resume or application, along with salary requirements to:

Stonewall Kitchen
2 Stonewall Lane
York, ME 03909
Attn: Human Resources
Fax: 207.351.1547
Email: jamminjobs@stonewallkitchen.com

Our Employment Application can be downloaded here.

Stonewall Kitchen, LLC is an equal opportunity employer and does not discriminate on the basis of race, gender, religious affiliation, age, sexual orientation, national origin, veteran status, or any other category protected by law.

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