Guest Services Representative

The Guest Services Representative is responsible for providing exceptional customer service and problem resolution working directly with guests.

Specific Responsibilities Include:

  • Take and process orders via phone, fax and mail including entering into computer, providing information and follow up regarding orders and inquiries  
  • Proactively manage customer complaints and concerns  
  • Maintain and enhance positive relationships with retail guests, including providing information on new products, updates on procedural changes, etc.
  • Promote sales through actively selling specials and other suggestive selling techniques such as upselling  Understand all shipping processes and guide guests to most appropriate method for their needs
  • Consistently represent Stonewall Kitchen’s commitment to the highest level of service through correspondence with guests as necessary by letter or email
  • Process e-mails from the Guest Service queue.
  • Support Stonewall Kitchen’s commitment to Customer Service by critically reviewing company materials (Catalog / Internet) and communicating errors found

Education, Experience & Skills:

  • High school diploma or equivalent and 1-2 years of customer service and/or retail experience
  • Must be able to listen well and have patience and a calm manner with guests.
  • Must have the ability to deal with conflict and be creative in solving problems
  • Excellent proven communication skills – oral and written
  • Computer literacy (Microsoft Office preferred)
  • Must be flexible and able to handle multiple tasks simultaneously

Contact Us

If you are interested in sharing your employment information, please download our employment application and contact us at:

P: 207.351.2713
F: 207.351.2714