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Stonewall Kitchen Corporate Headquarters is located in York, Maine, and we ship from our Distribution Center in nearby Rochester, New Hampshire via United Parcel Service (UPS). Orders shipped via UPS can be tracked online while orders shipped via US Postal Service cannot be tracked.
Delivery: All in-stock orders are shipped ground and should be received within 7-10 business days unless specified otherwise, including “Free Shipping” items. Please note that all items on one order may arrive in separate packages on different days. When multiple shipping addresses are requested, each address requires a separate order (delivery charges are calculated per address). Please check all addresses carefully. Stonewall Kitchen guarantees delivery only to the addresses we are provided with.
Expedited Delivery: Expedited delivery options are available Monday-Friday for orders to the 48 contiguous states only. Saturday and Sunday are not considered delivery days. Expedited online orders must be received by 2pm ET and are guaranteed for in-stock items only. Sorry, not all items are available for expedited delivery.
Delivery Surcharges: Certain items that are oversized, heavy or require special packaging (perishables) are more costly to ship. These items have a delivery surcharge noted in the parentheses after the price of the item. Please note this delivery surcharge is in addition to our standard delivery charges.
Additional Information: Shipments to Alaska, Hawaii and Puerto Rico ship UPS Ground, 2nd Day Air or USPS Priority. All shipments to the US Virgin Islands ship USPS Priority ($15 surcharge applies). Shipments to a PO Box or APO/FPO ship via USPS Priority ($5 surcharge applies).
In order to better serve you, please provide us with your telephone number in case we need to clarify your order.
To place an order simply call 1-800-826-1752, use our online ordering via our website: www.stonewallkitchen.com, or visit one of our stores.
Stonewall Kitchen reserves the right to charge more than the chart below when multiple oversized items ship to one location. The shipping charge on your order confirmation may be different in these unique circumstances. A guest service representative will contact you if shipping charges varies from the confirmation for your approval prior to shipping your order.
Standard Shipping Charges *2nd Day and Next day charges are in addition to the standard ground fees.
Expedited online orders placed for in-stock items prior to 2pm ET will ship the same day. Please see expedited delivery information. USPS Priority $5 surcharge.
*UPS Ground/USPS shipping can take anywhere from 7 to 10 business days, depending on shipping address. Stonewall Kitchen Corporate Headquarters are located in York, Maine, and we ship from our Distribution Center in nearby Rochester, New Hampshire.
Business Days are Monday-Friday, excluding major holidays. If you would like to inquire about a specific holiday and shipping availability for expedited orders, please call us at 1-800-826-1752.
STONEWALL KITCHEN offers a 100% satisfaction guarantee. We have a 60 day money back guarantee return policy for all product accompanied by a receipt. Please follow the instructions on your packing slip or contact our Guest Services Department at 800-207-JAMS (5267) for credit or replacement instructions.