Effective October, 2024

Introduction

Since 1991, Stonewall Kitchen, LLC (SWK) has been committed to providing superior quality products and service to our customers. As part of this commitment, we are constantly seeking new ways to improve the quality of offerings to our customers. Through better communication with our vendors, our efforts to improve quality will be mutually beneficial. With this goal in mind, we have created these guidelines to ensure the use of the fastest and/or most cost-effective method to ship and process our products.

The Vendor Compliance Guidelines detail the information needed for packing, labeling, shipping and invoicing products for all Stonewall Kitchen Family of Brands including Village Candle, Vermont Coffee Company, Urban Accents and Michel Designs Works. These guidelines have been established to provide efficient and effective processing of receipts to our receiving locations. Non-compliance with these guidelines may result in significant processing delays, including payment of invoices, increased labor costs and charge backs.

As a Vendor/Vendor Representative, you are responsible for distributing these Vendor Compliance Guidelines throughout the company you represent as necessary to ensure compliance. Receipt of this document acknowledges your awareness of Stonewall Kitchen’s shipping requirements as noted below.

Respectfully,

Rick Smith

Vice President of Quality and Research & Development 

Stonewall Kitchen, LLC

2 Stonewall Lane

York, ME 03909

2024 Changes: GTIN's are required to have "Bearer Bars." Refer to page 8 and Charge backs page 18.

Reminders:

We have set these requirements up with you in mind. We’ve attempted to not make them too onerous, as we have a robust shipping business ourselves and know firsthand how challenging it can be to follow such requirements. If you have questions on any aspect of this document, please don’t hesitate to reach out to your respective contact at Stonewall Kitchen for clarification.

Purchase Orders Shipping to Dover Facility:

For any questions in regards to labeling requirements please contact (603) 994-1100 x2117 or for a direct line to a member of our team available Monday-Friday from 7am-3pm. Alternatively you can send an e-mail to Receiver@StonewallKitchen.com.