Help & Info
Shipping & Tax
Stonewall Kitchen Corporate Headquarters is located in York, Maine, and we ship from our Distribution Center in nearby Rochester, New Hampshire via United Parcel Service (UPS). Orders shipped via UPS can be tracked online while orders shipped via US Postal Service cannot be tracked.
All in-stock orders are shipped ground and should be received within 7-10 business days unless specified otherwise, including “Free Shipping” items. Please note that all items on one order may arrive in separate packages on different days. When multiple shipping addresses are requested, delivery charges will be calculated per shipment. Please check all addresses carefully. Stonewall Kitchen guarantees delivery only to the addresses we are provided.
All expedited orders placed after 12pm EST will be processed the following day. Expedited delivery options are available Monday-Friday for orders to the 48 contiguous states only. Saturday and Sunday are not considered delivery days. Expedited online orders are guaranteed for in-stock items only. Sorry, not all items are available for expedited delivery. Please refer to the holiday cut off schedule above for "order by" and "delivery by" dates.
Shipments to Alaska, Hawaii and Puerto Rico ship UPS Ground, 2nd Day Air or UPS Surepost. All shipments to the US Virgin Islands ship UPS Surepost ($15 surcharge applies). Shipments to a PO Box or APO/FPO ship via UPS Surepost.
In order to better serve you, please provide us with your telephone number in case we need to clarify your order.
To place an order simply call 1-800-826-1752, use our online ordering via our website: www.stonewallkitchen.com, or visit one of our stores.
Stonewall Kitchen reserves the right to charge more than the chart below when multiple oversized items ship to one location. The shipping charge on your order confirmation may be different in these unique circumstances. A guest service representative will contact you if shipping charges varies from the confirmation for your approval prior to shipping your order.
Standard Shipping Charges
|Merchandise Total||Standard||2nd Day*||Next Day*|
|Up to $19.99||$9.75||$22.50||$27.50|
|$20.00 - $39.99||$11.50||$26.25||$30.45|
|$40.00 - $59.99||$13.50||$31.25||$36.45|
|$60.00 - $99.99||$15.50||$38.25||$44.45|
|$100.00 - $199.99||$18.50||$45.75||$53.45|
|$200.00 and over||12%||25%||40%|
Expedited online orders: Please see holiday shipping deadlines above. Please also reference expedited delivery information.
|Shipping Method||Estimated Delivery Time|
|Standard Shipping||7-10 business days*|
|2nd Day||2 business days|
|Next Business Day||1 business day|
*Standard Shipping can take anywhere from 7 to 10 business days, depending on shipping address. Stonewall Kitchen Corporate Headquarters are located in York, Maine, and we ship from our Distribution Center in nearby Rochester, New Hampshire.
Business Days are Monday-Friday, excluding major holidays. If you would like to inquire about a specific holiday and shipping availability for expedited orders, please call us at 1-800-826-1752.
STONEWALL KITCHEN offers a 100% satisfaction guarantee. We have a 60 day money back guarantee return policy for all product accompanied by a receipt. Please follow the instructions on your packing slip or contact our Guest Services Department at 800-207-JAMS (5267) for credit or replacement instructions.
Pricing and Tax Information
Availability and prices are subject to change. Stonewall Kitchen reserves the right to substitute product of equal or greater value based upon gift component availabilities. Promotional opportunities have limited availability and dates as specified. Please include the following taxes:
Sales Tax (but not on food items, except as noted below)
AL, AR*, AZ, CA, CO*, CT*, DC*, FL*, GA*, HI*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD, ME, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NV, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA, VT*, WI*, WA*, WV*, WY *These States also require tax on delivery charges
State Sales Tax on Food: UT
Local Sales Tax on Food: AZ, CO, GA, ID, LA, NC, SC
State and Local Sales Tax on Food: AL, AR, HI, IL, KS, MO, MS, OK, SD, TN, VA
States requiring tax are subject to change. Please contact our Guest Services Department with any questions.